Take first notice of loss by chat or phone

The problem

Policyholders call or email to report a claim and we copy details into the carrier portal. An assistant could take the FNOL, collect photos and documents, and file it with the right carrier. Starter idea posted by the stewards to get the Idea Lab going. Like it if you'd use it; vote to push it up.

Who has it

Agency claims staff, carrier intake teams, policyholders

Systems